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Motorhome Rentals Terms & Conditions

13 March, 2019 by Autocaravanes Empordà

1. Prices

2. Reservations and 30% deposit

3. Payment methods

4. Deposit for Breakages / Damages

5. Contract & Insurance Conditions

6. Pick-up’s and Drop-off’s

7. Responsibilities

8. Cancellation policy


1. Prices

The prices listed on thid website for Motorhome Rentals are per week, unless otherwise specified. Prices may not reflect exact prices and they are subject to change without previous notice.

2. Reservations and 30% deposit

Once we have received your booking request and we have confirmed the availability of the motorhome for the chosen dates, we will ask for your personal data and a 30% confirmation deposit of total booking value. Consider your reservation valid once you have received our confirmation of the 30% deposit.

Minimum booking days: 2 days

3. Payment methods

Payments of 30% deposit must be done by wire transfer. The transfer taxes are assumed by the customer.

The rest of the payment and security deposit for any breakages or damage should be done the arrival day before the keys delivery. The rental payment can be done by credit card or cash, but the deposit payment must be done in cash, and will be returned upon departure. We also accept the full payment in advance.

Both the rest of the rental and the amount of the security deposit for any breakages or damages must be paid before the delivery of keys. IF YOU DECIDE TO PAY AT THE TIME OF THE KEY DELIVERY THE ONLY PAYMENT METHOD WILL BE IN CASH. We also accept the full advance payment by transfer.

4. Deposit for Breakages / Damages

If you have not already paid it by transfer, at motorhome pick-up time you will be asked to pay in CASH the amount of the security deposit for possible damages and breakages to the motorhome, as well as possible losses of inventory. This amount varies according to the motorhome between €600 and €1,000, and will be returned after the motorhome drop-off to the meeting point and after we have checked that the motorhome (and its inventory) is in the same condition it was delivered, and reasonably clean. In the event of any damage, the client will be informed in detail of the costs incurred, which will be charged from the security deposit.

5. Contract & Insurance conditions

  • Mileage included: 500 km / day . Once this limit has reached, each extra kilometer will be charged at €0.25 / km. Unlimited mileage under request or in bookings of more than 7 days.
  • Travelling abroad only under request.
  • Each motorhome comes with a small cleaning kit that includes scrubbing, dishwashing soap and chemical wc tablets (if the motorhome has wc)
  • Motorhomes are delivered in perfect mechanical conditions and with all the necessary technical certificates.

The customer agrees to the following:

  • Take care of the motorhome and leave it reasonably clean. The motorhome will be delivered to the customer in perfect cleaning conditions. AUTOCARAVANES EMPORDÀ keeps its right to charge the customer a cleaning fee if the caravan is returned in bad cleaning conditions.
  • Immediately report AUTOCARAVANES EMPORDÀ for any damage or loss.
  • Pay all costs for damage or loss to the motorhome.
  • Respect driving laws.
  • Rent the motorhome to third parties is strictly not allowed.
  • Smoking is not allowed in all our motorhomes
  • Pets are not allowed in all our motorhomes

Insurance Conditions

  • Be at least 25 years old
  • 2 drivers maximum
  • B driver’s license with more than 3 years experience
  • Be the main driver. Rent the motorhome to third parties is strictly not allowed.
  • The driver or drivers must send by email and at least 3 days before the rental starts to [email protected] the following:
    • a driver license copy
    • an Identity card copy
    • a postal address proof (eg: any electricity bill, internet, or other, in which your address appears)

6. Pick-up’s & Drop-off’s

  • You will be given the motorhome keys once AUTOCARAVANES EMPORDÀ will be received the full rental payment and the security deposit as well.
  • The pick-up / drop-off delivery time can be done in the following hours: 8am, 1pm, 8pm

7. Responsibilities

– AUTOCARAVANES EMPORDÀ will not accept any responsibility for damage, loss or similar to the motorhome or belongings of the client / tenant, including physical injury, etc. produced by third parties or to other persons during the rental period.

– AUTOCARAVANES EMPORDÀ is not responsible if the customer / tenant decides to leave before the end of your stay. No refunds will be made.

8. Cancellation Policy

In case of cancellation with less than 30 days in advance, AUTOCARAVANES EMPORDÀ reserves the right to not to refund the payment and deposit.

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